shipping & returns 2017-09-19T10:31:23+00:00

shipping & returns

Christmas delivery estimates

Each kkdu plum is custom made to order, so if you’re planning a Christmas purchase, we would recommend you order in good time. Although we advise a 6-8 week manufacturing lead time, we are working hard to bring this down to around 4 weeks, so that we can serve all of our customers in good time for Christmas.

Important:

Deliveries leaving our warehouse after the 15th December may not arrive before Christmas.

However, if you live outside of Australia and want your delivery to be made before Christmas, we’d recommend you order no later than the end of October to be safe.

Where do we ship to?

If you live in Australia, New Zealand, United Kingdom, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Monaco, Netherlands, Portugal, Spain, Norway, Sweden, Denmark, Switzerland, USA and Canada you are very welcome to purchase through our online store. If you live elsewhere, please email us at hello@kkduplum.bike for more details.

For further details regarding shipments to delivery addresses outside of Australia, please read out Terms and Conditions

London tokyobike installation & pickup

Come and see us at Tokyobike, London

Tokyobike have some of the most stylish bikes on the market, not to mention their super-cool stores around the globe. We’ve recently teamed up with their London stores, who will happily

1. Arrange a kkdu plum demonstration and test ride on one of their bikes
2. Accept your delivery for you if this is more convenient
3. Fit the kkdu plum bike rack for FREE (to any bike), and get you on the road with your kkdu plum

tokyobike.co.uk

tokyobike locations

Tokyobike Shoreditch
87-89 Tabernacle Street, Shoreditch, London EC2A 4BA
+44 (0)20 7251 6842
sales@tokyobike.co.uk

Tuesday to Friday: 11am – 7pm
Saturday & Sunday: 11am – 5pm
Monday: Closed

Tokyobike Fitzrovia
14 Eastcastle Street, Fitzrovia, London W1T 3AX
+44 (0)20 7636 8240
fitzrovia@tokyobike.co.uk

Tuesday to Friday: 11am – 7pm
Saturday: 11am to 5pm
Sunday & Monday: Closed

Delivery times

Once your kkdu plum is ready for delivery, we estimate the following:

Deliveries within Australia: 5-10 working business days
Deliveries outside of Australia: 10-14 working business days

How long will manufacturing take?

For more details, please see section 7 of our Terms and Conditions

Shipping outside of Australia?

Please read our terms and conditions for more details

Returns

Please see our Terms and Conditions for more details